Declaration of Confidentiality and Responsibility
Privacy Policy

The Travel Agency El Andador S.A. de C.V., better known as Viajes “El Andador”, is committed to safeguarding your confidentiality. In carrying out our commitment, we have developed this “Statement of Confidentiality,” which describes our policies and practices regarding the collection and disclosure of personal information on the website.

Use of cookies

El Andador Travel Agency uses cookies to make the page more “user friendly”, allowing you to use services without having to repeatedly enter registration information.

Disclosure to third parties

If you reserve or buy products or services on our page, we provide the relevant personal information to the contracted service provider, call it airlines, car rental companies, hotels, and others involved to complete the transactions.
Viajes El Andador does not sell “user listings” or individual member names to third parties, and does not intend to do so in the future.
For the protection of both our users, as well as for the company itself, Viajes El Andador will disclose personal information to government officials or legal entities when we believe in good faith that the law requires it, and we will disclose personal information, if we believe it is necessary.

Information storage and transfer

For security reasons, Viajes El Andador does not store information about the credit cards of its users. For this reason, every time the user makes a transaction and / or payment for our services through the credit or debit card, they must re-enter their card details.

External links

Our website has links (links) to other pages. That is why we are not responsible for the confidentiality or content of the web pages stories. If you visit third-party pages outside the agency, we invite you to review their confidentiality practices and policies so as not to have any problems in the future.


By browsing and / or using this page, you expressly accept any use and disclosure of the information that you provide to the page (“personal information”) in accordance with the conditions of use of El Andador and this Declaration of Confidentiality. This Confidentiality Statement is incorporated into and subject to the Agency’s terms of use. This page is for travel related purposes.

Our privacy notice

About us?

Travel agency el andador S.A. de C.V., better known as Viajes “El Andador”, with address at Calle Morelos 701, downtown, Oaxaca de Juárez city, Oaxaca de Juárez municipality or delegation, C.P. 68000, in the entity of Oaxaca, Mexico country, and internet portal is responsible for the use and protection of your personal data, and in this regard we inform you of the following:

The personal data that Viajes El Andador collects from you will only be for the purposes described in this privacy notice and may be collected:

Directly, by entering your data on any of our websites and social networks, through which you purchase commercial products or services from Viajes El Andador.
Directly, by entering your data in our mobile applications, through which you acquire commercial products or services from Viajes El Andador.
Directly, through our telephone or chat reservation center.
In a personal way, in our physical office through our reservations representatives.
For what purposes will we use your personal data?

Your privacy and trust are very important to Viajes El Andador. For this reason, we want to make sure that you know how we safeguard the integrity, privacy and protection of your personal data, in compliance with the Federal Law on Protection of Personal Data held by Private Parties.

Viajes El Andador will collect from you the personal data that is necessary for the adequate provision of our services.

These Personal Data includes the following:

  • Personal identification data: full name, age, cell phone, place of origin, email.
  • Personal business data: company name, RFC, business line, address, email.

We promise that they will be treated under security measures, always guaranteeing their confidentiality.

Purpose of Data Processing:

The Personal Data that you have provided us will be used for the following fines:

The provision of services related to the sale of leisure and / or business trips, including the processing of reservations, subcontracting of services with tourist providers, as well as billing and collection and preparation of travel profiles.

Additionally, we will use your personal information for the following secondary purposes that are necessary for the requested service to provide you with better care:

  • To follow up on comments, complaints and suggestions.
  • Identify him as a client of Viajes “El Andador”.
  • Inform you of changes and updates to our services.
  • Marketing or advertising.
  • Commercial prospecting.

In case you do not want your personal data to be processed for these secondary purposes, from this moment you can communicate the above through the following mechanism:

By writing an email to

The refusal to use your personal data for these purposes may not be a reason for us to deny the services and products that you request or contract with us.

Data transfer:

Some of your personal data provided at the time of booking are shared with suppliers or affiliated companies to process and complete the contracted services. Personal data will never be transferred to people or companies outside Viajes El Andador. The data that is shared depends on the reserved service and is done in order to provide a better service and better understand the needs of our customers.

How can you access, rectify or cancel your personal data, or oppose its use?

You have the right to know what personal data we have about you, what we use it for and the conditions of use that we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when it considers that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights. To exercise any of the ARCO rights, you must submit the respective request through the following means: To know the procedure and requirements for the exercise of ARCO rights, we put at your disposal the following means : The contact details of the person or department of personal data, which is in charge of processing the ARCO rights requests, are the following:

a) Name of the person or department of personal data: Guadalupe Ruiz López
b) Address: Calle Morelos # 701, downtown, Oaxaca de Juárez city, Oaxaca de Juárez municipality or delegation, C.P. 68000, in the state of Oaxaca, country Mexico
c) Email:
d) Telephone number: 951 205 99 86

Other contact information:

You can revoke the consent that, where appropriate, you have given us for the processing of your personal data. However, it is important that you bear in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that due to some legal obligation we will need to continue treating your personal data. Likewise, you should consider that, for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us. To revoke your consent, you must submit your request through the following means: To know the procedure and requirements for the revocation of consent, we put at your disposal the following means:

Changes and acceptance of this Privacy Notice:

This privacy notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes. We promise to keep you informed about the changes that this privacy notice may undergo, through:

The contribution of data to Viajes El Andador by any means means that you have read, understood and constitutes acceptance of the terms set forth in this privacy notice.

Last modification date: June 2021.